As you can appreciate this is a very busy time at GOODFORNOTHING® so please bear with us as we will do our upmost to process your orders on time and respond to your enquiries as quickly as possible.

 

ORDERS:

 

• Once an order has been placed it may take up to 48 hours to be processed and dispatched from our warehouse, due to the high volume of orders. This does not include weekends, or bank/public holidays.

 

• You will receive email and/or SMS notification on the status of your order and tracking information. Please ensure you have provided the correct contact details for email and/or mobile phone number when placing your order. Please make sure you check your spam and junk folders for any emails.

 

• If an item, you have ordered is found to be out of stock you will automatically be refunded for the item and notified on email. If you have ordered multiple items, the rest of your order will be
  dispatched as normal.

 

• Please double check your basket is correct and you have ordered the correct size before placing your order as we cannot guarantee order changes during peak period.

 

• Please also double check that you have entered your delivery address and contact details correctly as once your order has been dispatched; we will not be able to amend your address. If this does happen then you will need to wait until the courier returns your parcel back to our warehouse before it can be resent. Please note: This could take between 7 to 14 working days.

 

• As we run promotions over this period, you may qualify for a free product. The free products will be sent on a first come, first served basis until the free item stock is depleted or the promotion ends.

 

• A free item may be available in various sizes, so please choose the size wisely as you cannot return the free item for a different size. Any free items that are returned for an exchange in error will not be returned to you. 

 

• We work with DPD, Royal Mail and DHL Express for UK and international deliveries and albeit they are global market leaders, there will be delivery delays, so please be patient.

 

• We do not operate Saturday, Sunday, public or bank holidays.

 

• Next day delivery orders must be placed before 2pm Monday to Thursday, if they are placed after this time then they will be processed until the next working day.

 

• If you purchase an item marked “FINAL SALE”, this item is not eligible for a refund and we can only accept the return for a an exchange or digital store credit.

 

CUSTOMER SERVICE:

 

• As you can imagine customer service will be busy and we aim to reply to your emails within 48 hours.

 

• If you are emailing regarding an order, please provide your order number and your full name in the subject field of your email (your order number starts with 180 and you will find this at the top of your invoice and also on your order confirmation email).

 

• If you have received an incorrect or faulty item, please email us with attached photos of the incorrect item or the fault. Provide your order number (starting 180) and your full name in the subject of your email. This will really help.

 

• We do not operate Saturday, Sunday, public or bank holidays.

 

RETURNS:

 

• Please note: We do not have an extended returns period for Christmas, all orders have 14 days to be returned to us from the date they are delivered to you (30 days for customers outside of the UK)

 

• The length of time we take to process your returns maybe longer than normal. What will really help is if you please follow the instructions on the returns form, thank you.

 

• Free items must be returned if you request a refund for your entire order, free items will need to be returned to us before a refund can be processed.

 

• Free items are non-refundable and cannot be exchanged for other products. 

 

• During this busy period returns will take between 7-14 days to be processed from the date we receive your return, so please keep proof of tracking to check when your return was sent back to us by your courier and when it was delivered to us.

 

• If we cannot fulfil your exchange requests because of stock levels, we will automatically refund your return and you will be notified on email.

 

• Please complete your returns form correctly and clearly state your request as this will help to speed up the returns process.

 

• If your returns form is incomplete or missing, then a refund will be issued automatically.

 

• We advise that you keep your return tracking receipt until your return has been processed. GFN are not responsible for any returns until they are successfully delivered to our address.

 

• If you purchase an item marked “FINAL SALE”, this item is not eligible for a refund, and we can only accept the return for an exchange or digital store credit.